Wool & Water want you enjoy your natural fibre garments for at least a lifetime, maybe 3! 

 Wool & Cotton are natural textiles and both are amazingly adept at keeping themself clean without the need for washing! In regards to wool items, you can damage your piece by over washing it. The best way to ensure your Wool & Water garment lasts season after season is by thoroughly airing it every now and again.

Wool doesn’t instantly stain so should you splash something on your Wool & Water piece you can gently spot wash or simply brush it off once dry. 

Should you choose to wash your then piece, please do it infrequently and follow these simple instructions to prevent the garment from losing its shape and size.

NEVER wash wool in hot water as this will cause it to shrink! 

1. Fill your sink/basin with lukewarm/cool water and dissolve a capful of mild detergent, ideally one specifically for wool such as Woolite, then carefully place your woollen in the water.

2. Gently swirl your garment in the water and leave to soak for up to 10 minutes. Any friction will cause the wool to felt which produces a harder textile and a lack of stitch definition on the surface of the garment.

3. Rinse the garment in fresh lukewarm/cool water taking care not to wring or pull at it as this will cause it to lose its shape and fit.

4. Gently squeeze water out of the garment without twisting, wringing or stretching it.

5. Carefully roll your garment in a towel to remove excess water then unwrap and gently reshape the damp garment. Leave it flat on the towel to dry – Your knitwear must be dried flat in order to avoid any warping or change to the shape.

Please be aware: there may be a slight colour bleed from some dark garments so be sure to use a towel that you don't mind staining

Don’t fancy hand-washing?  No problem, simply take your Wool & Water piece to a dry cleaner you trust, explaining it is 100% wool or cotton - see package labelling.

Pilling:

All natural fibres, even of the very best quality, will pill after a long period of wear. They are easy to remove using a trusty wool comb (available from your local dry cleaner or haberdashery). Holding the area of pilling taut, briskly comb your garment in the direction of the weave (up or down).

Alternatively you can use a blunt disposable razor.

Moths:

The knitter’s nemesis, moths love snacking on natural fibres from cotton to cashmere. Traditional deterrent methods include, sprinkling your woolens with black pepper and storing with cedar wood blocks or balls but Wool & Water’s official advice to avoid unsightly holes is to; store your garments in an air tight container.

I will make every effort to ensure your purchase gets to you as quickly as possible, however as you are purchasing a unique handmade Product please do allow 2-4 days for me to knit your Product before it is dispatched.

Although I offer a range of postal services, including FREE and discounted Shipping for orders over €100, I do strongly recommend the Track and Trace service, it offers more security in ensuring the safe and speedy delivery of your made to order items. Please note Wool & Water/Whiskers can not take responsibility for any loss or delay when using the standard post service.

Please be aware that all orders are shipped DAP/DDU (aka Delivered Duty Unpaid). Wool & Water/Whiskers takes responsibility for shipping the product and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. 

Once dispatched you will receive email notification with all relevant shipping information. 

Refund Policy

Due to the knit-to-order, handmade nature of your order we do not accept returns or permit exchanges, unless the Product is found to be faulty on arrival and the fault is not due to poor care (contrary to care instructions given on the website, your invoice and with your product). 

In ordering a W&W piece the customer acknowledges that the item is handmade, knit to order and made to colour specification therefore the Euro Directive exemption applies and there is no right to return/refund.

In order to return a faulty item please email info@woolandwater.co.uk with your order number for a Return Number (RN). You will find the order number on your original invoice, please return all to us along with the Product.

A full refund will be issued for items returned due to fault. If you have returned the goods to us within 14 days of receiving your refund request email and we agree that the goods are faulty we will offer you a full refund or replacement (depending on customer preference and yarn availability).

We do not accept responsibility of returned items until these goods have reached our premises. We therefore ask any Customers who are returning goods to use a secure postal service whereby they can track their package.

Refunds will be processed within 7 working days.

I will make every effort to ensure your purchase gets to you as quickly as possible, however as you are purchasing a unique handmade Product please do allow 3-5 days for me to knit your Product before it is dispatched.

Although I offer a range of postal services and rates, including FREE or discounted Shipping for orders over €100, I do strongly recommend the Track and Trace service, it offers more security in ensuring the safe and speedy delivery of your made to order items. 

Please note Wool & Water/Whiskers can not take responsibility for any loss or delay when using the standard post service. 

All orders are shipped DAP/DDU (aka Delivered Duty Unpaid). Wool & Water/Whiskers takes responsibility for shipping the product and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. 

Once dispatched you will receive email notification with all relevant shipping information. 

*Small Item: 1x Pet Bow Tie / Mini Bow Tie Pin / Mini Bow Tie Necklace / Cat Toy

FREE  Shipping for Gift Vouchers unless you require a Signed For delivery service.

If I can get your shipping cost down upon sending I will always refund the difference back to you.

If you cannot find a rate for your destination upon checkout, please contact me and I will do all I can to help.